Remote Travel Care Concierge & Planning Specialist

Excitingtravelnow; California; A distancia; USD 42.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & mentorship

Flexible remote work

Advancement opportunities

Supportive team culture

Descripción de la vacante

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning, providing attentive, professional support and ensuring a smooth experience from inquiry to post-travel follow-up.

The role emphasizes delivering excellent service, building client relationships, and adapting to a flexible remote work environment, with opportunities for advancement within the organization.

Formación

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsabilidades

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Conocimientos

Customer service

Relationship-building

Detail-oriented

Remote work

Descripción del empleo

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning, providing attentive, professional support and ensuring a smooth experience from inquiry to post-travel follow-up.

The role emphasizes delivering excellent service, building client relationships, and adapting to a flexible remote work environment, with opportunities for advancement within the organization.