Remote Travel Concierge & Care Coordinator

Excitingtravelnow; Seaford (DE); On-site; USD 36,000 - 54,000; Full time

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator passionate about delivering excellent service and guiding travelers through the planning process, while ensuring each client receives attentive, professional support.

This role emphasizes being the main contact for travel inquiries, coordinating itineraries, and maintaining thorough documentation. Remote work flexibility is offered, with opportunities to learn new systems and grow within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Remote-friendly

Communication

Sales support

Job description

Excitingtravelnow is seeking a Customer Care Coordinator passionate about delivering excellent service and guiding travelers through the planning process, while ensuring each client receives attentive, professional support.

This role emphasizes being the main contact for travel inquiries, coordinating itineraries, and maintaining thorough documentation. Remote work flexibility is offered, with opportunities to learn new systems and grow within the organization.