Remote Travel Concierge & Customer Care Coordinator

Excitingtravelnow; Vicksburg (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is in search of a Customer Care Coordinator to enhance client relationships and deliver excellent service. This role involves guiding travelers through the planning process, ensuring they receive professional support.

The ideal candidate will have strong customer service skills, attention to detail, and the ability to work remotely. The company offers training, mentorship, and advancement opportunities within a flexible work environment.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building

Detail-oriented

Self-directed

Job description

Excitingtravelnow is in search of a Customer Care Coordinator to enhance client relationships and deliver excellent service. This role involves guiding travelers through the planning process, ensuring they receive professional support.

The ideal candidate will have strong customer service skills, attention to detail, and the ability to work remotely. The company offers training, mentorship, and advancement opportunities within a flexible work environment.