Remote Travel Concierge & Client Support

Excitingtravelnow; Staunton (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning processes and provide attentive, professional support. You will be the primary contact for inquiries, respond promptly, and assist with itinerary updates while monitoring client needs before, during, and after travel.

The role emphasizes remote work, strong customer service, and the ability to quickly learn new systems.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow-up communication
• Adhere to company procedures and service standards

Skills

Customer service

Relationship-building

Detail-oriented

Remote work

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning processes and provide attentive, professional support. You will be the primary contact for inquiries, respond promptly, and assist with itinerary updates while monitoring client needs before, during, and after travel.

The role emphasizes remote work, strong customer service, and the ability to quickly learn new systems.