Remote Travel Care Coordinator | Client Concierge & Planning

Excitingtravelnow; Weirton (WV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a passionate Customer Care Coordinator to enhance client relationships and offer top-notch service. This role involves guiding travelers through their planning process while delivering attentive support.

The ideal candidate will possess strong customer service skills, be detail-oriented, and work well independently. Experience in customer service or administration is preferred. The position offers a flexible remote work environment along with training and opportunities for advancement.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building

Detail-oriented

Self-directed

Sales support experience

Comfortable with online platforms

Interest in travel or tourism

Job description

Excitingtravelnow is seeking a passionate Customer Care Coordinator to enhance client relationships and offer top-notch service. This role involves guiding travelers through their planning process while delivering attentive support.

The ideal candidate will possess strong customer service skills, be detail-oriented, and work well independently. Experience in customer service or administration is preferred. The position offers a flexible remote work environment along with training and opportunities for advancement.