Remote Travel Concierge & Client Care Specialist

Excitingtravelnow; Richmond (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through the planning process with attentive, professional support.

You will serve as the primary contact for travel inquiries, deliver timely responses, and help coordinate itineraries. The role offers a flexible remote work environment with training and mentorship, with opportunities to grow within the organization.

Qualifications

• Excellent customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Self-directed

Learning new systems

Job description

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through the planning process with attentive, professional support.

You will serve as the primary contact for travel inquiries, deliver timely responses, and help coordinate itineraries. The role offers a flexible remote work environment with training and mentorship, with opportunities to grow within the organization.