Remote Travel Booking & Support Specialist

Next Stop Travel; Chicago (IL); Remote; USD 32,000 - 46,000; Full time

Job summary

Next Stop Travel is a remote-based organization offering planning and coordination services to a broad client base. We are looking for a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes.

The role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with performance-based compensation and onboarding support.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Remote work

Attention to detail

Job description

Next Stop Travel is a remote-based organization offering planning and coordination services to a broad client base. We are looking for a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes.

The role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, with performance-based compensation and onboarding support.