Remote Travel Coordination and Customer Support Specialist

Next Stop Travel; Aurora (CO); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Access to training

Ongoing support

Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative for a fully remote role supporting a broad client base. You will handle client inquiries, organize service arrangements, and coordinate reservations with external providers.

Ideal candidates have strong organizational and communication skills, can work independently, and adapt to a structured remote environment while maintaining accurate records and delivering timely follow-up.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organization

Communication

Independent work

Remote tools

Education

High school diploma or equivalent

Tools

CRM software

Scheduling tools

Job description

Next Stop Travel is seeking a detail-oriented Customer Service Representative for a fully remote role supporting a broad client base. You will handle client inquiries, organize service arrangements, and coordinate reservations with external providers.

Ideal candidates have strong organizational and communication skills, can work independently, and adapt to a structured remote environment while maintaining accurate records and delivering timely follow-up.