Remote Travel Support & Coordination Specialist

Next Stop Travel; Peoria (IL); Remote; USD 34,000 - 45,000; Full time

Job summary

Next Stop Travel is a remote-based organization offering planning and coordination services to a broad client base. We seek a detail-oriented Customer Service Representative to handle client inquiries, organize service arrangements, and support the coordination process.

You will manage reservations with external providers, ensure timely follow-up, and maintain accurate records in internal systems while collaborating with the team to improve processes in a remote setting.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities in a remote setting.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Coordination skills

Administrative skills

Strong organizational skills

Excellent communication

Remote work proficiency

Job description

Next Stop Travel is a remote-based organization offering planning and coordination services to a broad client base. We seek a detail-oriented Customer Service Representative to handle client inquiries, organize service arrangements, and support the coordination process.

You will manage reservations with external providers, ensure timely follow-up, and maintain accurate records in internal systems while collaborating with the team to improve processes in a remote setting.