Remote Travel Coordination & Customer Care Specialist

Next Stop Travel; Juneau (AK); Remote; USD 32,000 - 42,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a remote environment. The role requires strong attention to detail and the ability to manage multiple tasks.

You will handle client inquiries by email, phone, and online platforms, present appropriate service options, coordinate scheduling, submit reservations with providers, and maintain accurate records while supporting continuous improvement.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Coordination

Strong communication

Organizational skills

Independent worker

Job description

Next Stop Travel is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a remote environment. The role requires strong attention to detail and the ability to manage multiple tasks.

You will handle client inquiries by email, phone, and online platforms, present appropriate service options, coordinate scheduling, submit reservations with providers, and maintain accurate records while supporting continuous improvement.