Remote Travel Advisor - Inbound Support Specialist

Grand Circle Corporation; Austin (TX); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off (PTO)

Travel privileges

401(k) with match

Tuition assistance

Job summary

Grand Circle Corporation seeks a Travel Advisor I for a fully remote inbound travel-support role, assisting travelers with reservations and itineraries during the November training class. You will answer calls and emails, resolving issues and maintaining the customer relationship with care.

This role requires 2+ years in a call center, comfort with unscripted conversations, and strong problem solving. A wired internet connection is required and you’ll work across multiple systems with speed and

Qualifications

• 2+ years in a call center handling inbound customer calls.
• Ability to handle unscripted customer conversations with confidence.
• Strong problem-solving and critical-thinking skills.
• Empathy and good judgment to preserve customer relationships.
• At least 1 year of remote work experience.
• Tech agility across evolving systems to support travelers.
• Adaptability to learn new skills as tools and priorities change.
• Reliable wired internet; Wi-Fi not permitted.

Responsibilities

• Handle a high volume of inbound calls while assisting travelers with managing reservations and issues.
• Update traveler contact information, modify reservations, process payments, and provide itinerary information.
• Follow up on requests via email and outbound calls.
• Communicate comprehensive information about Grand Circle products and policies.

Skills

Call center experience

Unscripted conversations

Problem solving

Empathy

Remote work

Adaptability

Job description

Grand Circle Corporation seeks a Travel Advisor I for a fully remote inbound travel-support role, assisting travelers with reservations and itineraries during the November training class. You will answer calls and emails, resolving issues and maintaining the customer relationship with care.

This role requires 2+ years in a call center, comfort with unscripted conversations, and strong problem solving. A wired internet connection is required and you’ll work across multiple systems with speed and