Remote Customer Service Rep - Transportation Support

Modivcare; United States; Remote; USD 14,000 - 20,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with  –

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This remote role requires a dedicated home office, high-speed internet, and attendance at training sessions with camera access for 30 days.

Responsibilities include scheduling, documenting customer interactions, and maintaining accurate trip data.

Qualifications

• Customer service experience with high call volume or data entry
• Ability to type at least 35 words per minute
• Strong communication and interpersonal skills
• Ability to work independently and in a team
• Willingness to work in a 24/7/365 contact center environment

Responsibilities

• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations
• Document details of customer complaints and ensure accurate records
• Attend meetings and adhere to policies
• Maintain professional and courteous demeanor; ensure high-quality work
• Support holiday coverage as needed
• Refer unresolved issues to appropriate departments for resolution

Skills

Customer service

Data entry

Typing 35 wpm

Communication

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This remote role requires a dedicated home office, high-speed internet, and attendance at training sessions with camera access for 30 days.

Responsibilities include scheduling, documenting customer interactions, and maintaining accurate trip data.