Remote Healthcare Transport Support Specialist

Modivcare; Philadelphia (Philadelphia County); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with Co

Paid Time Off

Tuition Reimbursement

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services to support health outcomes. You will document interactions, handle complaints, and ensure a positive experience in a 24/7/365 contact center environment.

This remote role requires living in Pennsylvania, a private work area, and high-speed internet; training is conducted on camera for the first 30 days. Pay rate is $17.00/hr.

Qualifications

• 0-2 years of contact center or customer service experience with high call volume and data entry preferred.
• High school diploma preferred.
• Ability to type at least 35 words per minute.
• Ability to learn new technology and processes.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Documents customer information accurately and attends meetings.
• Maintains punctuality and professional demeanor; supports a 24/7/365 center.
• Refer unresolved grievances to appropriate departments for resolution.
• Contribute to a positive, collaborative work environment.

Skills

Customer service

Data entry

Typing 35 wpm

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services to support health outcomes. You will document interactions, handle complaints, and ensure a positive experience in a 24/7/365 contact center environment.

This remote role requires living in Pennsylvania, a private work area, and high-speed internet; training is conducted on camera for the first 30 days. Pay rate is $17.00/hr.