Remote Customer Service Rep - Transportation Support

ModivCare Solutions, LLC; United States; Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Time Off

401(k) Retirement Savings Plan

Job summary

Modivcare Solutions, LLC is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. The role is remote and requires living in Pennsylvania, with training conducted on camera for the first 30 days.

Pay rate is $17.00 per hour. Candidates should have a high school diploma and 0–2 years of contact center experience, along with excellent communication and typing skills.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

Skills

Typing 35 wpm

Customer service

Learn new technology

Communication skills

Education

High School Diploma

Job description

Modivcare Solutions, LLC is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. The role is remote and requires living in Pennsylvania, with training conducted on camera for the first 30 days.

Pay rate is $17.00 per hour. Candidates should have a high school diploma and 0–2 years of contact center experience, along with excellent communication and typing skills.