Remote Customer Service Rep — Transportation Scheduling

Modivcare; United States; Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Basic Life Insurance and

AD&D

401(k) Retirement Savings Plan with 1:

Job summary

Modivcare is seeking a Customer Service Representative in New Jersey to serve as the first point of contact for members, resolving questions and coordinating transportation services.

This remote role requires a dedicated home workspace, reliable internet, 100% attendance for training, and the ability to work nights, weekends, and holidays in a 24/7/365 center. Prior CS experience is a plus; pay is $16.55 per hour.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints and concerns.
• Ensure all relevant customer information is accurately documented.
• Attend required meetings and adhere to company policies and procedures.
• Maintain acceptable attendance and punctuality standards.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor at all times.
• Demonstrate commitment to producing high-quality work.
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promote a positive and collaborative working environment.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participate in additional projects or duties as assigned.

Skills

Customer service

Typing 35 wpm

Communication

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative in New Jersey to serve as the first point of contact for members, resolving questions and coordinating transportation services.

This remote role requires a dedicated home workspace, reliable internet, 100% attendance for training, and the ability to work nights, weekends, and holidays in a 24/7/365 center. Prior CS experience is a plus; pay is $16.55 per hour.