Remote Customer Care Specialist - Transportation Support

Modivcare; Pennsylvania; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 회사

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare in Pennsylvania is seeking an experienced Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services to support health outcomes.

This remote role requires living in Pennsylvania, being able to attend training on camera for 30 days, and meeting high-speed internet and dedicated workspace requirements. The position offers a $17.00/hour pay rate, benefits, and a 24/7 call-center environment.

Qualifications

• 0-2 years of contact center or customer service experience with high call volume and data entry preferred.
• Ability to quickly learn new technology and processes.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

Skills

Customer service

Interpersonal skills

Typing speed 35 WPM

Independent work

Team collaboration

Education

High School Diploma

Job description

Modivcare in Pennsylvania is seeking an experienced Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services to support health outcomes.

This remote role requires living in Pennsylvania, being able to attend training on camera for 30 days, and meeting high-speed internet and dedicated workspace requirements. The position offers a $17.00/hour pay rate, benefits, and a 24/7 call-center environment.