Remote Customer Service & Transportation Coordinator (NJ)

Modivcare; New York (NY); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid Time Off

Paid Parental Leave

Disability insurance

Tuition reimbursement

Employee discounts

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and concerns with accurate, timely responses. The role focuses on coordinating transportation services, documenting interactions, and ensuring a positive experience that supports better health outcomes.

The position requires living in New Jersey and offers a work-from-home setup with training, followed by ongoing support in a 24/7/365 contact center.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.
• Ability to accurately type at least 35 words per minute.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Attends required meetings and adheres to company policies and procedures.
• Maintains acceptable attendance and punctuality standards.
• Ensures accurate trip data entry and documentation.
• Maintains a polite, professional, and courteous demeanor at all times.
• Demonstrates commitment to producing high-quality work.
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promotes a positive and collaborative working environment.
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
• Participates in additional projects or duties as assigned.

Skills

Customer service

Typing 35 wpm

Communication

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and concerns with accurate, timely responses. The role focuses on coordinating transportation services, documenting interactions, and ensuring a positive experience that supports better health outcomes.

The position requires living in New Jersey and offers a work-from-home setup with training, followed by ongoing support in a 24/7/365 contact center.