Remote Training Specialist for Federal Benefits & CS

Maximus; Salem (OR); Remote; USD 57,000 - 64,000; Full time

Job summary

Maximus is seeking a Training Specialist to develop and deliver training for FEHB/PSHB program enrollments across a fully remote setup in the United States. The role includes creating curricula, assessments, and job aids, and coaching CSRs to ensure compliant, accurate service while handling sensitive information.

Collaborate with Instructional Design, Knowledge Management, and Operations to align training with policies and production systems.

Qualifications

• Bachelor's degree in relevant field and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Experience delivering new-hire training in a contact center or customer service environment.
• Experience supporting rapid training development and delivery for new program launches or transitions.
• Experience facilitating systems, processes, policies, and customer service training.
• Experience developing and delivering simulations, scenarios, assessments, and knowledge checks.
• Experience coaching learners and supporting remediation or skill development.
• Familiarity with LMS and eLearning tools, such as Articulate Rise 360 or Storyline.
• Experience delivering training to remote or geographically dispersed learners.
• Experience supporting federal or highly regulated programs, including handling PII, PHI, or other sensitive information.
• Knowledge of FEHB, PSHB, benefits administration, or eligibility verification preferred.

Responsibilities

• Create and develop training curriculum and training materials based on proven adult learning techniques.
• Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
• Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards.
• Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
• Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
• Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.
• Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
• Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.
• Responsible for adhering to established safety standards.
• Develop solutions to a variety of problems of moderate scope & complexity.
• Contribute to the completion of organizational projects & goals.
• Communicate on complex or sensitive issues or draft responses for supervisor or manager.
• Perform other duties as assigned by management.

Skills

New-hire training delivery

Remote training delivery

LMS familiarity

Coaching learners

Needs analysis

Education

Bachelor's degree in relevant field

Tools

Articulate Rise 360

Storyline

Job description

Maximus is seeking a Training Specialist to develop and deliver training for FEHB/PSHB program enrollments across a fully remote setup in the United States. The role includes creating curricula, assessments, and job aids, and coaching CSRs to ensure compliant, accurate service while handling sensitive information.

Collaborate with Instructional Design, Knowledge Management, and Operations to align training with policies and production systems.