Remote Training Specialist - Federal Benefits CSR

Maximus; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Maximus is seeking a Training Specialist (Remote) to design, develop, and deliver training for FEHB/PSHB programs. You will work with SMEs to create curricula, assessments, and practical exercises for customer service representatives supporting federal health benefits.

The role emphasizes remote delivery, learner progress monitoring, and coaching, with focus on accuracy, privacy, and security of sensitive information within a federal program environment.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of related experience.
• Experience delivering new-hire training in a contact center or customer service environment.
• Experience developing simulations, scenarios, assessments, and knowledge checks.

Responsibilities

• Create and develop training curricula and materials using adult-learning techniques.
• Deliver instructor-led virtual training and facilitate a productive learning environment.
• Develop assessments to measure learner competencies and integrate results into curricula.

Skills

Instructional design

Needs analysis

Coaching learners

Facilitating remote training

Assessment design

Education

Bachelor's degree in relevant field

Tools

Articulate Rise 360

Storyline

Job description

Maximus is seeking a Training Specialist (Remote) to design, develop, and deliver training for FEHB/PSHB programs. You will work with SMEs to create curricula, assessments, and practical exercises for customer service representatives supporting federal health benefits.

The role emphasizes remote delivery, learner progress monitoring, and coaching, with focus on accuracy, privacy, and security of sensitive information within a federal program environment.