Remote Training Specialist for Contact Centers

Maximus; Providence (RI); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. Ideal candidates will deliver virtual training sessions using Microsoft Teams, adapt to evolving needs, and ensure agents are prepared to provide exceptional customer support.

This fully remote role trains diverse audiences, administers post-training exams and surveys, and reports on training activities. The position is contingent upon contract award and requires residency in the continental US with the

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3 years of leadership and/or training experience required.
• Experience delivering virtual training sessions using Microsoft Teams preferred.
• Strong presentation, public speaking skills and facilitation skills.
• Ability to pass a federal background check; US citizenship may be required.
• Willingness to work flexible hours including evenings/weekends.

Responsibilities

• Provide feedback on the design and delivery of training programs.
• Plan, conduct, and coordinate training to diverse audiences.
• Coordinate logistics for instruction events and prepare workstations.
• Maintain records of training activities and participant progress.
• Support training-related data collection and evaluations.
• Assist in evaluating program effectiveness.
• Adapt content for bilingual participants.

Skills

Public speaking

Training delivery

Virtual training (Teams)

Communication

Organizational skills

Adaptability

Education

Bachelor's degree

High school diploma

Tools

Microsoft Teams

Outlook

Word

Excel

PowerPoint

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. Ideal candidates will deliver virtual training sessions using Microsoft Teams, adapt to evolving needs, and ensure agents are prepared to provide exceptional customer support.

This fully remote role trains diverse audiences, administers post-training exams and surveys, and reports on training activities. The position is contingent upon contract award and requires residency in the continental US with the