Remote Training Specialist — Contact Center

Maximus; Bismarck (ND); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to ensure agents are prepared to handle calls with exceptional customer support.

Trainers will train diverse audiences, administer post-training assessments, and track training activities. This is a fully remote role contingent upon contract award and requires U.S.

Qualifications

• Bachelor’s degree or higher preferred.
• Experience delivering virtual training sessions using Microsoft Teams.
• Ability to pass a federal background check and U.S. citizenship requirements.

Responsibilities

• Deliver new hire training and continuing education to staff.
• Coordinate logistics for training events and schedules.
• Maintain training records and assess program effectiveness.
• Provide feedback to training leadership and adapt content for diverse audiences.

Skills

Microsoft Teams

Virtual training delivery

Public speaking

Training coordination

Customer service training

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to ensure agents are prepared to handle calls with exceptional customer support.

Trainers will train diverse audiences, administer post-training assessments, and track training activities. This is a fully remote role contingent upon contract award and requires U.S.