Remote Training Specialist – Contact Center

Maximus; Santa Fe (NM); Remote; USD 34,000 - 55,000; Full time

Job summary

Maximus is recruiting Trainers to support a range of contact center environments. The role centers on delivering virtual training via Microsoft Teams and adapting to diverse operational needs to ensure agents are prepared for calls and exceptional customer support.

This temporary, fully remote position requires the ability to pass a federal background check and to meet home office requirements. Training delivery includes new hire, continuing education, and return-to-work programs across all

Qualifications

• Experience delivering virtual training sessions using Microsoft Teams.
• Strong background in training agents to provide excellent customer support.
• Ability to adapt training content for diverse audiences.

Responsibilities

• Deliver training to staff at varying experience levels in a contact center.
• Administer post-training exams and surveys and track training metrics.
• Coordinate logistics for instruction events, including scheduling and space setup.
• Collaborate with subject matter experts to ensure content accuracy.

Skills

Virtual training delivery

Microsoft Teams

Adaptability

Training coordination

Customer service training

Job description

Maximus is recruiting Trainers to support a range of contact center environments. The role centers on delivering virtual training via Microsoft Teams and adapting to diverse operational needs to ensure agents are prepared for calls and exceptional customer support.

This temporary, fully remote position requires the ability to pass a federal background check and to meet home office requirements. Training delivery includes new hire, continuing education, and return-to-work programs across all