Remote Training Coordinator - Virtual Sessions & Support

Maximus

Montpelier (VT)

Remote

USD 25,000 - 37,000

Full time

4 days ago

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Job summary

Maximus is seeking adaptable and detail-oriented Training Coordinators to support virtual training delivery across a variety of contact center programs. In this role, Training Coordinators serve as key operational support for virtual training sessions, monitoring attendance, resolving technical issues, escalating classroom concerns, and assisting learners with system access and navigation challenges.

This is a fully remote role. Position is contingent upon contract award.

Qualifications

Experience supporting virtual training sessions using Microsoft Teams.
Strong coordination and organizational skills.
Ability to troubleshoot technical issues during virtual sessions.

Responsibilities

Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
Maintain records of training activities, participant progress, and program effectiveness.
Provide production floor support and answer questions.
Provide real-time support across multiple virtual training sessions, ensuring smooth delivery and learner engagement.
Troubleshoot technical issues related to audio, connectivity, and platform access.
Escalate classroom concerns and technical disruptions to appropriate teams for resolution.