Customer Trainer (Remote - US)

Jobgether

United States

Hybrid

USD 80,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Flexible remote work environment

Comprehensive health coverage

Opportunities for career growth

Supportive team culture

Job summary

A SaaS company is seeking an experienced Customer Trainer to design and deliver impactful training programs. You'll lead virtual sessions and 1:1 trainings, creating engaging materials while tracking learning outcomes. This role is pivotal to enhancing customer engagement and satisfaction. Applicants should have over 3 years of experience in customer-facing training and excellent virtual communication skills. Competitive salary of $80,000 - $95,000 is offered, with a flexible remote work environment.

Qualifications

3+ years of experience delivering customer-facing training or enablement content.
Strong customer-first mindset to help clients gain product value.
Proficiency with virtual communication and presentation.

Responsibilities

Develop and deliver virtual trainings, webinars, workshops, and onboarding sessions.
Conduct 1:1 customer onboarding and strategic enablement sessions.
Maintain a structured training calendar and content library.

Skills

Customer-facing training delivery

Excellent communication skills

Virtual facilitation

Technical explanation for non-technical users

Engaging training session development

Tools

Video conferencing tools

Content creation tools

LMS tools

Job description

Overview

We are seeking an experienced Customer Trainer to design and deliver impactful training programs that educate, empower, and inspire customers. In this role, you will lead both group-based virtual sessions and 1:1 trainings for strategic clients, helping them adopt new features and maximize platform value. You will create engaging materials, build scalable programs, and track learning outcomes to continuously improve customer success. This role requires a passion for connecting with people, turning complex concepts into clarity, and driving measurable adoption of technology solutions. Your work will directly influence customer engagement, satisfaction, and long-term product success in a dynamic, fast-growing SaaS environment.

Base pay range

$80,000.00/yr - $95,000.00/yr

Accountabilities

Develop and deliver 1:many virtual trainings, webinars, workshops, and onboarding sessions for customers across multiple segments
Conduct 1:1 sessions with key customers for onboarding, expansion, and strategic enablement
Design, build, and maintain scalable customer training programs focused on product functionality, best practices, and feature adoption
Create supporting resources such as slide decks, exercises, guides, checklists, and session recordings for repeatable use
Maintain and promote a structured training calendar and content library
Partner with product, marketing, and customer success teams to align training with new releases and customer goals
Track attendance, engagement, feedback, and learning outcomes to measure effectiveness and refine programs

Requirements

3+ years of experience delivering customer-facing training or enablement content for a SaaS company
Strong customer-first mindset with a passion for helping clients get value from the product
Excellent virtual communication, facilitation, and presentation skills for both small and large audiences
Comfortable explaining technical concepts to non-technical users
Proficiency with video conferencing, collaboration/project management, content creation, and LMS tools
Proven ability to develop engaging virtual training sessions and scalable educational programs

Preferred qualifications

Experience in change management, user adoption, or customer onboarding
Background with intranet, communications, HR platforms, enterprise search, AI assistants, or integrations
Experience with customer communities, instructional design, customer education platforms, or certification programs

Benefits