Remote Trainer, Contact Center & New Hire Programs

Maximus; Boston (MA); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote role focuses on delivering virtual training sessions using Microsoft Teams and adapting to evolving operational needs to ensure agents are prepared to take calls and provide excellent customer service.

Responsibilities include delivering new hire, continuing education, and return-to-work training, administering exams, and tracking training activities across staff levels.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• 3 years of leadership and/or training experience.
• May have additional training or education in area of specialization.
• Experience delivering classroom or virtual training sessions.

Responsibilities

• Provide feedback on design, development and distribution of training programs and materials.
• Conduct, plan, and coordinate training for diverse audiences.
• Coordinate logistics for instruction events (scheduling, classrooms, workstations).
• Determine resource readiness for courses (materials, technology, data collection).
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide production floor support and answer questions.

Skills

Public speaking

Facilitation

Training delivery

Remote training

Education

Bachelor's degree (preferred)

Customer service/training experience

Tools

Microsoft Teams

Outlook

Excel

PowerPoint

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote role focuses on delivering virtual training sessions using Microsoft Teams and adapting to evolving operational needs to ensure agents are prepared to take calls and provide excellent customer service.

Responsibilities include delivering new hire, continuing education, and return-to-work training, administering exams, and tracking training activities across staff levels.