Remote Trainer - Contact Center & Virtual Training

Maximus; Denver (CO); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role centers on delivering virtual training sessions using Microsoft Teams and adapting to changing operational needs, ensuring agents are prepared to take calls with outstanding customer support.

You will train diverse audiences, administer post-training assessments, and track training outcomes. This is a remote role contingent on contract award, with home office setup requirements and the need to

Qualifications

• High School diploma or equivalent; Bachelor's preferred.
• 3 years of leadership and/or training experience required.
• Experience in federal agency health or social services is highly preferred.

Responsibilities

• Provide feedback on design, development and distribution of training programs and materials.
• Conduct, plan, and coordinate training to a variety of audiences.
• Coordinate logistics for instruction events, including scheduling classes and preparing workstations.
• Maintain records of training activities and program effectiveness.
• Attend Train the Trainer sessions to ensure training is delivered per standards.

Skills

Virtual training delivery

Microsoft Teams

Training delivery

Public speaking

Education

Bachelor's degree preferred

High School diploma or equivalent

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role centers on delivering virtual training sessions using Microsoft Teams and adapting to changing operational needs, ensuring agents are prepared to take calls with outstanding customer support.

You will train diverse audiences, administer post-training assessments, and track training outcomes. This is a remote role contingent on contract award, with home office setup requirements and the need to