Remote Training Specialist - Contact Center

Maximus; Pierre (SD); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is hiring Trainers to deliver virtual training in a fully remote role for diverse contact center staff. You will conduct new hire, continuing education, and return-to-work training, using Microsoft Teams and adapting to various experience levels and roles.

Strong organizational and presentation skills are essential. Essential duties include planning sessions, coordinating logistics, tracking training data, and evaluating program effectiveness.

Qualifications

• Minimum requirements include a Bachelor’s degree and 3 years of leadership or training experience.
• Must have delivery of classroom training within the last five years and customer service exposure.
• Ability to pass a federal background check and work flexible hours may be required.
• Experience with Microsoft Teams or virtual training delivery is preferred.

Responsibilities

• Develop and deliver training to staff across varied roles in a contact center.
• Coordinate logistics for training events and prepare training materials.
• Maintain training records, assess program effectiveness, and administer exams.
• Provide feedback to improve training design and learner outcomes.
• Adapt training content for diverse and bilingual learners.

Skills

Public speaking

Train delivery

Facilitation

Adult learning

Communication

Multitasking

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Maximus is hiring Trainers to deliver virtual training in a fully remote role for diverse contact center staff. You will conduct new hire, continuing education, and return-to-work training, using Microsoft Teams and adapting to various experience levels and roles.

Strong organizational and presentation skills are essential. Essential duties include planning sessions, coordinating logistics, tracking training data, and evaluating program effectiveness.