Remote Trade Client Services Coordinator

Navitus Health Solutions / Lumicera Health Services; United States; Remote; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401K match

Adoption Assistance

Flexible Spending Account

Educational Assistance

Referral Bonus

Job summary

Lumicera Health Services is seeking a Trade Client Services Coordinator to join our team! The TCSC will manage manufacturer, payor and strategic partner relationships, coordinating operational support and driving retention and growth for assigned clients.

Responsibilities include data-driven client meetings, cross-functional collaboration with Account Executives, and ensuring service levels while resolving issues. Remote work is available for eligible locations.

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• Valid State Driver’s License and current Automobile Policy.
• Knowledge of PBM, Specialty Pharmacy or health care industry preferred.
• Strong planning, negotiation and client service skills.
• Willingness to travel as needed.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Participate in daily, weekly or monthly meetings in support of the client’s program to provide status updates, current barriers to patient access, and interface with client to support in resolution of access issues
• Pull reports to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to manufacturer and payor clients. Work closely with Specialty Trade Account Executives on data, strategy, and the Lumicera team approach to all meetings
• Ensure immediate Account Management team has a plan to mediate any unmet guarantees moving forward; Account Management should always have a debrief with an internal department which has failed to meet a guarantee
• Be primary point of contact for any daily tasks, operational requests, and status inquiries. This includes handling general referral level questions and requests
• Support implementation of assigned clients
• Facilitate resolution of escalated client issues requests
• May require travel to client sites or onsite meetings up to 10% of time
• Other duties as assigned

Skills

Verbal and written communication

Presentation skills

Negotiation skills

Independent work

Travel willingness

Education

Bachelor's degree in business, marketing, or related area

Tools

Microsoft Office

PC skills

Job description

Lumicera Health Services is seeking a Trade Client Services Coordinator to join our team! The TCSC will manage manufacturer, payor and strategic partner relationships, coordinating operational support and driving retention and growth for assigned clients.

Responsibilities include data-driven client meetings, cross-functional collaboration with Account Executives, and ensuring service levels while resolving issues. Remote work is available for eligible locations.