Remote Trade Client Success & Strategy Coordinator

Lumicera; Baton Rouge (LA); Remote; USD 48,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Member

Professional Membership assistance

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services is seeking a Trade Client Services Coordinator to join our team. The TCSC manages operational support for manufacturer, payor and strategic partners, helping to develop long-term account strategy and supporting the Specialty Trade Account Executive for assigned clients.

You will liaise between Lumicera and clients to drive operational excellence and identify growth opportunities while ensuring high-quality patient care.

Qualifications

• At least 3 years of operational experience in specialty pharmacy.
• Ability to develop and execute account strategies in collaboration with internal teams.
• Excellent verbal and written communication and negotiation skills.

Responsibilities

• Participate in daily, weekly or monthly meetings in support of the client’s program to provide status updates, current barriers to patient access, and interface with client to support in resolution of access issues.
• Pull reports to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to manufacturer and payor clients. Work closely with Specialty Trade Account Executives on data, strategy, and the Lumicera team approach to all meetings
• Ensure immediate Account Management team has a plan to mediate any unmet guarantees moving forward; Account Management should always have a debrief with an internal department which has failed to meet a guarantee
• Be primary point of contact for any daily tasks, operational requests, and status inquiries. This includes handling general referral level questions and requests
• Support implementation of assigned clients
• Facilitate resolution of escalated client issues requests
• May require travel to client sites or onsite meetings up to 10% of time
• Other duties as assigned

Skills

Strategic thinking

Independent work

Team orientation

Communication skills

PC skills

Compliance awareness

Travel willingness

Education

Bachelor's degree in business or related area

Job description

Lumicera Health Services is seeking a Trade Client Services Coordinator to join our team. The TCSC manages operational support for manufacturer, payor and strategic partners, helping to develop long-term account strategy and supporting the Specialty Trade Account Executive for assigned clients.

You will liaise between Lumicera and clients to drive operational excellence and identify growth opportunities while ensuring high-quality patient care.