Remote TMS Support Engineer - Root-Cause Solver

Trimble Transportation; Princeton (NJ); Remote; USD 65,000 - 95,000; Full time

Job summary

Trimble Transportation seeks a Technical Support Analyst to troubleshoot complex issues in transport software, collaborating with engineering to report bugs and drive improvements. You will resolve customer issues across multiple channels and contribute to product reliability.

The role requires strong technical troubleshooting skills, experience with SQL/XML/HTML, and comfort with Windows/Linux/iOS/Android environments.

Qualifications

• Bachelor degree or equivalent practical experience in a technology-related field.
• Experience doing technical troubleshooting and root cause analysis across integrated systems.
• Proficiency with SQL, XML, HTML, and scripting languages.
• Hands-on experience with Windows, Linux, Android, iOS, or Microsoft Servers.

Responsibilities

• Investigate, troubleshoot, and resolve hardware, software, and TMS issues using CRM and casing platforms.
• Partner with developers, project managers, and QA teams to report bugs and track resolution.
• Deliver excellent customer support via phone, email, web, and chat while meeting SLAs and KPIs.
• Analyze device logs, database queries, and system behavior to perform root cause analysis on complex issues.
• Recommend improvements for processes, tools, research approaches, and internal documentation.

Skills

SQL

XML

HTML

scripting languages

Windows

Linux

Android

iOS

Microsoft Servers

Education

Bachelor degree or equivalent

Tools

Jira

CRM casing tools

Job description

Trimble Transportation seeks a Technical Support Analyst to troubleshoot complex issues in transport software, collaborating with engineering to report bugs and drive improvements. You will resolve customer issues across multiple channels and contribute to product reliability.

The role requires strong technical troubleshooting skills, experience with SQL/XML/HTML, and comfort with Windows/Linux/iOS/Android environments.