Remote Technical Support Analyst — TMS & API Expert

Remote Source, Inc.; United States; Remote; USD 55,000 - 76,000; Full time

Job summary

Trimble Transportation is seeking a Technical Support Analyst to troubleshoot complex issues in transportation management software, partnering with engineering and product teams to drive product reliability and improvements. You will analyze logs, perform root-cause investigations, and communicate clearly with customers and internal stakeholders.

The role emphasizes collaboration across global teams, exposure to REST/SOAP APIs, and a focus on delivering high-quality customer support via multiple

Qualifications

• Bachelor degree or equivalent practical experience in a technology-related field.
• Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems.
• Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
• Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
• Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non-technical audiences.

Responsibilities

• Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms.
• Partner directly with developers, project managers, and QA teams across global locations to report bugs and track resolution.
• Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs.
• Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues.
• Recommend improvements for business processes, technical support tools, research approaches, and internal documentation.

Skills

SQL

XML

HTML

Scripting

Operating systems

Communication

Root cause analysis

Education

Bachelor's degree in a technology-related field

Tools

Jira

CRM tooling

Job description

Trimble Transportation is seeking a Technical Support Analyst to troubleshoot complex issues in transportation management software, partnering with engineering and product teams to drive product reliability and improvements. You will analyze logs, perform root-cause investigations, and communicate clearly with customers and internal stakeholders.

The role emphasizes collaboration across global teams, exposure to REST/SOAP APIs, and a focus on delivering high-quality customer support via multiple