Technical Support Analyst

Trimble Transportation; Princeton (NJ); Remoto; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Trimble Transportation seeks a Technical Support Analyst to troubleshoot complex issues in transport software, collaborating with engineering to report bugs and drive improvements. You will resolve customer issues across multiple channels and contribute to product reliability.

The role requires strong technical troubleshooting skills, experience with SQL/XML/HTML, and comfort with Windows/Linux/iOS/Android environments.

Competenze

• Bachelor degree or equivalent practical experience in a technology-related field.
• Experience doing technical troubleshooting and root cause analysis across integrated systems.
• Proficiency with SQL, XML, HTML, and scripting languages.
• Hands-on experience with Windows, Linux, Android, iOS, or Microsoft Servers.

Mansioni

• Investigate, troubleshoot, and resolve hardware, software, and TMS issues using CRM and casing platforms.
• Partner with developers, project managers, and QA teams to report bugs and track resolution.
• Deliver excellent customer support via phone, email, web, and chat while meeting SLAs and KPIs.
• Analyze device logs, database queries, and system behavior to perform root cause analysis on complex issues.
• Recommend improvements for processes, tools, research approaches, and internal documentation.

Conoscenze

SQL

XML

HTML

scripting languages

Windows

Linux

Android

iOS

Microsoft Servers

Formazione

Bachelor degree or equivalent

Strumenti

Jira

CRM casing tools

Descrizione del lavoro

Solve Complex Technical Challenges as our Next Technical Support Analyst!

Are you passionate about solving complex technical challenges and optimizing solutions for customers and partners using Trimble Transportation's diverse tools? Join Trimble Transportation to troubleshoot critical issues, identify product enhancements, and collaborate across engineering and product teams to make moving freight safer, simpler, and more efficient!

About Us:

Trimble Transportation is transforming the global supply chain through intelligent, connected technology and workflows that are rooted in industry standard commercial maps and data. At the intersection of the physical and digital worlds, Trimble Transportation offers SaaS, web, mobile and installed solutions that improve efficiency, promote safety, optimize utilization, and enable collaboration. From planning to delivery, we provide cutting edge procurement, transportation management, mapping, routing, dispatch, navigation, location, fleet management, ELD compliance and asset maintenance solutions. For more information, visit: transportation.trimble.com.

What Makes This Role Great:

In this role, you will serve as a vital technical conduit between commercial clients and internal development teams, taking ownership of deep root-cause troubleshooting and directly shaping the quality, reliability, and functionality of essential transportation management software.

Key Exciting Responsibilities

• Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms.
• Partner directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
• Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs.
• Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues.
• Recommend improvements for business processes, technical support tools, research approaches, and internal documentation.
• Bachelor degree or equivalent practical experience in a technology-related field.
• Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems.
• Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
• Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
• Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non-technical audiences.

Bonus Points For:

• Prior experience utilizing Jira software, CRM casing tools, or working within the Software Development Life Cycle (SDLC).
• Hands-on background with mobile communications, wireless devices, or device log analysis.
• Domain knowledge or operational experience within the transportation and logistics industry.

Logistics:

Location: Remote US

Travel Requirement: Less than 5%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Support Analyst, Technical Support Engineer, TMS Support, Transportation Management Systems, SQL, Software Troubleshooting, Root Cause Analysis, Application Support, APIs, Customer Support, Remote Jobs