Remote Title Operations Manager

Zillow Group; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Zillow Group is seeking a seasoned Title team leader to oversee Title Review Specialists and drive efficient mortgage-title workflows. The role focuses on coaching, staffing, and quality assurance across the title lifecycle, ensuring timely progress and adherence to standards.

You will collaborate with Processing, Underwriting, Closing, Funding, and Post-Closing teams to resolve title conditions and enable smooth handoffs. Remote position in the United States.

Qualifications

• 5+ years of residential mortgage title, title operations, processing, underwriting support, or related mortgage-fulfillment functions.
• 2+ years of people leadership or team-lead experience.

Responsibilities

• Lead, coach, and develop Title Review Specialists; establish clear expectations, provide regular feedback, and support career growth.
• Own daily title-team operations, including queue management, workload balancing, staffing coverage, escalations, and adherence to service-level and turn-time standards.
• Oversee the complete title workflow: order placement, receipt and indexing of title packages, initial quality checks, specialist review readiness, title-condition management, and resolution of title-related blockers.
• Monitor team performance through production, aging, quality, defect, rework, and SLA metrics; use insights to improve individual and team outcomes.
• Provide guidance on complex title matters, including vesting, liens, judgments, encumbrances, legal descriptions, curative requirements, exceptions, and lien-position concerns; escape material risk appropriately.
• Partner with Processing, Underwriting, Closing, Funding, and Post-Closing to clarify title conditions, resolve file-level issues, and maintain smooth handoffs.
• Build productive relationships with title agencies, settlement and escrow partners, and vendors; monitor service quality and drive timely resolution of recurring issues.
• Own onboarding, training, nesting, job aids, and quality-calibration activities for the Title team; ensure procedures remain current as workflows, systems, and requirements evolve.
• Drive continuous improvement by identifying root causes of title defects, delays, and repeat conditions; implement scalable workflow, documentation, and system enhancements.
• Ensure team compliance with ZHL policies, investor and insurer requirements, applicable regulations, and borrower-data privacy standards.

Skills

People leadership

Mortgage title operations

Stakeholder management

Communication skills

Process improvement

Encompass familiarity

Tools

Encompass LOS

Job description

Zillow Group is seeking a seasoned Title team leader to oversee Title Review Specialists and drive efficient mortgage-title workflows. The role focuses on coaching, staffing, and quality assurance across the title lifecycle, ensuring timely progress and adherence to standards.

You will collaborate with Processing, Underwriting, Closing, Funding, and Post-Closing teams to resolve title conditions and enable smooth handoffs. Remote position in the United States.