Director of Title Operations

HNE; United States; Sur place; USD 120 000 - 170 000; Plein temps

Résumé du poste

HNE in the United States seeks a senior leader to oversee the Title Operations function, spanning Title Orders & Intake, Initial Title Review, Title Update Review, Curative actions, and Transfers & Releases. You will own performance outcomes, staffing, workflow governance, escalation discipline, quality controls, and cross-team operating rhythm.

You will coach Title supervisors, review KPIs weekly, manage capacity, and handle escalation.

Qualifications

• Experience leading title operations teams in real estate.
• 6-8+ years in real estate title required.
• 2-3+ years leading supervisors or team leads.
• Experience in foreclosure, creditor-rights, or operations preferred.
• Ability to coordinate with attorneys, clients, and operations leaders.

Responsabilités

• Own overall Title performance across orders and intake, review, update review, curative, and transfer/release functions.
• Lead Title supervisors through weekly operating rhythm, KPI review, capacity planning, and escalation management.
• Ensure title standards, matrices, playbooks, and team procedures remain aligned and maintained by the correct owners.
• Coordinate with attorneys, clients, operations leadership, and cross-functional teams on title risks and client-impacting issues.
• Drive staffing plans, succession planning, training, quality governance, and cross-training within Title.
• Validate workflow, CaseAware steps, templates, matrices, and routing changes in partnership with Title leaders.

Connaissances

Queue-based operations

Coaching

Prioritization

Escalation

Communication judgment

Staff training

Quality standards

Metrics & capacity planning

Foreclosure title operations

Title risk

Cross-team leadership

Description du poste

HNE in the United States seeks a senior leader to oversee the Title Operations function, spanning Title Orders & Intake, Initial Title Review, Title Update Review, Curative actions, and Transfers & Releases. You will own performance outcomes, staffing, workflow governance, escalation discipline, quality controls, and cross-team operating rhythm.

You will coach Title supervisors, review KPIs weekly, manage capacity, and handle escalation.