Title Operations Manager

HNE; United States; Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

HNE in the United States seeks a senior leader to oversee the Title Operations function, spanning Title Orders & Intake, Initial Title Review, Title Update Review, Curative actions, and Transfers & Releases. You will own performance outcomes, staffing, workflow governance, escalation discipline, quality controls, and cross-team operating rhythm.

You will coach Title supervisors, review KPIs weekly, manage capacity, and handle escalation.

Qualifikationen

• Experience leading title operations teams in real estate.
• 6-8+ years in real estate title required.
• 2-3+ years leading supervisors or team leads.
• Experience in foreclosure, creditor-rights, or operations preferred.
• Ability to coordinate with attorneys, clients, and operations leaders.

Aufgaben

• Own overall Title performance across orders and intake, review, update review, curative, and transfer/release functions.
• Lead Title supervisors through weekly operating rhythm, KPI review, capacity planning, and escalation management.
• Ensure title standards, matrices, playbooks, and team procedures remain aligned and maintained by the correct owners.
• Coordinate with attorneys, clients, operations leadership, and cross-functional teams on title risks and client-impacting issues.
• Drive staffing plans, succession planning, training, quality governance, and cross-training within Title.
• Validate workflow, CaseAware steps, templates, matrices, and routing changes in partnership with Title leaders.

Kenntnisse

Queue-based operations

Coaching

Prioritization

Escalation

Communication judgment

Staff training

Quality standards

Metrics & capacity planning

Foreclosure title operations

Title risk

Cross-team leadership

Jobbeschreibung

Position Snapshot

Leads the Title Operations function across Title Orders & Intake, Initial Title Review, Title Update Review, Title Curative, and Title Transfers & Releases. Owns performance outcomes, staffing, title workflow governance, escalation discipline, quality controls, and cross-team operating rhythm.

Core Responsibilities

• Own overall Title performance across orders and intake, review, update review, curative, and transfer/release functions.


• Lead Title supervisors through weekly operating rhythm, KPI review, capacity planning, and escalation management.


• Ensure title standards, matrices, playbooks, and team procedures remain aligned and maintained by the correct owners.


• Coordinate with attorneys, clients, operations leadership, and cross-functional teams on title risks and client-impacting issues.


• Drive staffing plans, succession planning, training, quality governance, and cross-training within Title.


• Validate workflow, CaseAware steps, templates, matrices, and routing changes in partnership with Title leaders.

Skills & Qualifications

• Demonstrated ability to run queue-based operations with measurable quality and timeliness outcomes.


• Strong coaching, prioritization, escalation, and communication judgment.


• Ability to maintain standards, train staff, and correct recurring defects without over-escalating routine issues.


• Comfort using metrics, aging reports, and simple capacity views to manage work.


• Deep understanding of foreclosure title operations, title risk, and multi-team operational leadership.

Experience

• 6-8+ years in real estate title required; 2-3+ years leadership through supervisors or team leads required; 6-8+ years in foreclosure, creditor-rights, or operations preferred.