Remote Tier 2 Maintenance Support Coordinator

Ryder System, Inc.; Honolulu (HI); Remote; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. The role decides whether to dispatch an internal technician or third parties, focusing on resolving complex issues to boost uptime.

The position is remote with a Tuesday-Saturday 3:00pm-11:30pm EST schedule and an hourly rate of $28, plus $1.00 (2nd shift) or $1.50 (3rd shift) differential. Strong diagnostic and communication skills are essential for success.

Qualifications

• HS diploma or GED required.
• ASE certifications preferred.
• 5+ years working in a Ryder Operations (shop) environment preferred.
• 2+ years in Ryder operations direct customer service exposure preferred.
• 4+ years in transportation maintenance required.
• 2+ years in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.

Responsibilities

• Assess research, trouble-shoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and responsible to improving customer uptime.
• Assist with follow ups, escalations, service provider interactions in partnership with RCRC agents and leadership. Provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues.
• Provide updated technical knowledge to the maintenance team, including OEM provided information, internal technical training, technical bulletins, infoCenter and other sources for training and development.
• Mentor the Tier 1 call center team. Provide status updates, participate in other meetings, and provide periodic training.

Skills

Technical troubleshooting

Customer communication

English proficiency

Remote coordination

Education

H.S. diploma/GED

ASE certifications

Tools

Diagnostic testing equipment

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. The role decides whether to dispatch an internal technician or third parties, focusing on resolving complex issues to boost uptime.

The position is remote with a Tuesday-Saturday 3:00pm-11:30pm EST schedule and an hourly rate of $28, plus $1.00 (2nd shift) or $1.50 (3rd shift) differential. Strong diagnostic and communication skills are essential for success.