Remote Tier 2 Customer Success Manager - Central US

Eltropy Inc.; Iowa City (IA); Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy is seeking a proactive Tier 2 Customer Success Manager in the Central U.S. region to manage a portfolio of 50 mid-size customers and ensure maximum value from our AI communications platform.

You will drive retention and growth through ongoing engagement, strategic reviews, and proactive onboarding. In this role, you will collaborate with the Sales, Product, and Support teams to expand adoption, capture feedback, and deliver measurable outcomes for community financial institutions across

Qualifications

• 5+ years in customer-facing roles in SaaS/FinTech.
• Strong problem-solving and analytical skills.
• Excellent communication and relationship-building.
• Willingness to travel quarterly.

Responsibilities

• Primary contact for a portfolio of 50 customers and trusted advisor.
• Conduct regular check-ins and strategic business reviews.
• Cultivate referenceable customers and advocates.
• Collaborate with Sales to identify expansion opportunities.
• Program-manage onboarding and ensure successful adoption.
• Identify churn risks and mitigate proactively.
• Relay customer feedback to product teams.
• Track health, retention, and other key metrics.
• Maintain CRM records and updates.

Skills

Customer success

Account management

SaaS

FinTech

Data analysis

Cross-functional collaboration

Communication

Tools

CRM systems

Job description

Eltropy is seeking a proactive Tier 2 Customer Success Manager in the Central U.S. region to manage a portfolio of 50 mid-size customers and ensure maximum value from our AI communications platform.

You will drive retention and growth through ongoing engagement, strategic reviews, and proactive onboarding. In this role, you will collaborate with the Sales, Product, and Support teams to expand adoption, capture feedback, and deliver measurable outcomes for community financial institutions across