Senior Customer Success Manager – FinTech SaaS (Tier 2) Central US Remote

Eltropy Inc.; Lansing (MI); Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the Central U.S. region to manage a portfolio of 50 mid-size customers. You will help credit unions and community banks maximize value from our AI communications platform, driving retention, expansion, and overall satisfaction.

A strong SaaS/FinTech background and customer-centric mindset are essential. You will serve as the primary point of contact, guiding onboarding, adoption, and ongoing success through strategic reviews and

Qualifications

• 5+ years of customer-facing experience in SaaS/FinTech.
• Strong communication and relationship-building skills.
• Ability to analyze usage data and identify risks and opportunities.

Responsibilities

• Serve as primary contact for a portfolio of 50 customers to build trust.
• Conduct regular check-ins and strategic business reviews to ensure outcomes.
• Identify upsell opportunities and collaborate with Sales to close expansion.

Skills

Customer success

SaaS

FinTech

Account management

Data analysis

Cross-functional collaboration

Job description

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the Central U.S. region to manage a portfolio of 50 mid-size customers. You will help credit unions and community banks maximize value from our AI communications platform, driving retention, expansion, and overall satisfaction.

A strong SaaS/FinTech background and customer-centric mindset are essential. You will serve as the primary point of contact, guiding onboarding, adoption, and ongoing success through strategic reviews and