Customer Success Manager — Tier 2 (Central US, Remote)

Eltropy Inc.; Springfield (IL); Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the Central U.S. region (Remote within the service area) to manage a portfolio of approximately 50 mid-size customers.

You will help community financial institutions leverage our AI-driven platform to achieve retention and growth while delivering exceptional customer experiences. As a primary point of contact, you will develop tailored success plans, conduct regular business reviews, and collaborate with Sales to identify

Qualifications

• 5+ years of customer-facing experience in SaaS/FinTech.
• Strong relationship-building and communication skills.
• Ability to drive renewal and expansion opportunities.

Responsibilities

• Serve as the primary contact for a portfolio of 50 mid-size customers.
• Conduct regular check-ins and strategic reviews to ensure success.
• Identify upsell opportunities and collaborate with Sales.
• Onboard and drive product adoption through training and resources.

Skills

Customer success

Account management

SaaS

Tools

CRM software

Job description

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the Central U.S. region (Remote within the service area) to manage a portfolio of approximately 50 mid-size customers.

You will help community financial institutions leverage our AI-driven platform to achieve retention and growth while delivering exceptional customer experiences. As a primary point of contact, you will develop tailored success plans, conduct regular business reviews, and collaborate with Sales to identify