Tier 2 Customer Success Manager - Central US (Remote)

Eltropy Inc.; Nebraska; Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy Inc. in Central US Remote is seeking a proactive Tier 2 Customer Success Manager to own a portfolio of 50 mid-size credit unions and community banks, ensuring customers derive maximum value from our AI-powered SaaS platform.

You will drive retention, growth, onboarding, and advocacy, partnering with Sales and cross-functional teams, with quarterly travel to meet customers in person. You will collaborate with cross-functional teams, monitor customer health, and help customers achieve

Qualifications

• 5+ years of customer-facing experience in SaaS and FinTech.
• Strong problem-solving and analytical skills with a proactive mindset.
• Willing to travel quarterly to meet customers in person.

Responsibilities

• Serve as the primary contact for a portfolio of 50 customers.
• Conduct regular check-ins and strategic business reviews.
• Identify expansion opportunities and collaborate with Sales.
• Onboard and drive product adoption with training and resources.
• Advocate for customers and relay feedback to product teams.
• Track customer health and retention metrics.

Skills

Customer facing experience

SaaS

FinTech knowledge

Team collaboration

Analytical skills

Tools

CRM software

Job description

Eltropy Inc. in Central US Remote is seeking a proactive Tier 2 Customer Success Manager to own a portfolio of 50 mid-size credit unions and community banks, ensuring customers derive maximum value from our AI-powered SaaS platform.

You will drive retention, growth, onboarding, and advocacy, partnering with Sales and cross-functional teams, with quarterly travel to meet customers in person. You will collaborate with cross-functional teams, monitor customer health, and help customers achieve