Remote Tier 2 Customer Success Manager — Central U.S.

Eltropy Inc.; Detroit (MI); Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the Central U.S. region to manage a portfolio of 50 mid-size customers and ensure maximum value from our AI-driven platform. You will build trusted relationships, conduct strategic reviews, and advocate for customer needs across the company.

The role emphasizes collaboration with sales, product, and support teams to drive retention, expansion, and overall satisfaction. Travel for in-person meetings will be required periodically.

Qualifications

• 5+ years of customer-facing experience in SaaS/FinTech
• Customer-centric mindset with focus on helping customers succeed
• Strong analytical and problem-solving skills
• Technical aptitude; comfortable learning new software/tools
• Team collaboration across sales, product, and support
• Adaptable to fast-paced startup environment; willing to travel periodically

Responsibilities

• Serve as the primary contact for a portfolio of 50 customers, fostering trust and long-term relationships.
• Conduct regular check-ins and Strategic Business Reviews to ensure customers achieve outcomes.
• Advocate and drive customers’ product, technology, and service needs internally within Eltropy.
• Develop and execute tailored success plans to help customers reach goals.
• Identify expansion opportunities and collaborate with Sales to close them.
• Program-manage onboarding and drive product adoption with trainings and resources.
• Collect and relay customer feedback to influence product development.
• Track customer health, retention, and other key metrics; maintain CRM records.

Skills

Customer relationships

SaaS

Account management

FinTech

Data analysis

Team collaboration

Travel readiness

CRM software

Tools

CRM software

Job description

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the Central U.S. region to manage a portfolio of 50 mid-size customers and ensure maximum value from our AI-driven platform. You will build trusted relationships, conduct strategic reviews, and advocate for customer needs across the company.

The role emphasizes collaboration with sales, product, and support teams to drive retention, expansion, and overall satisfaction. Travel for in-person meetings will be required periodically.