Remote Tier 2 Customer Success Manager - Central US

Eltropy Inc.; Indiana; Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy is seeking a proactive Tier 2 Customer Success Manager (CSM) for a portfolio in the Central U.S. region. You will manage 50 mid-size customers, drive retention and growth, and ensure customers derive maximum value from our AI communications platform.

Ideal candidates have 5+ years in customer-facing roles, SaaS/FinTech experience, strong analytical skills, and a collaborative, customer-centric mindset. Travel quarterly for in-person meetings is expected.

Qualifications

• 5+ years in customer-facing roles (SaaS/FinTech).
• Customer-centric mindset with strong EQ.
• Analytical, problem-solving, data-driven.
• Tech-savvy and quick to learn new tools.
• Team player who collaborates across sales, product, support.
• Willing to travel quarterly for in-person meetings.

Responsibilities

• Manage a portfolio of 50 customers across the Central U.S.
• Conduct regular check-ins and strategic business reviews.
• Cultivate referenceable customers and internal advocates.
• Develop tailored success plans and mitigate churn risks.
• Identify expansion opportunities and coordinate with Sales.
• Lead onboarding and drive product adoption.
• Advocate for customer feedback to inform products.
• Track customer health and report metrics.

Skills

Customer success

Account management

SaaS

Data analysis

Problem solving

Team collaboration

Adaptability

Travel readiness

Tools

CRM software

Job description

Eltropy is seeking a proactive Tier 2 Customer Success Manager (CSM) for a portfolio in the Central U.S. region. You will manage 50 mid-size customers, drive retention and growth, and ensure customers derive maximum value from our AI communications platform.

Ideal candidates have 5+ years in customer-facing roles, SaaS/FinTech experience, strong analytical skills, and a collaborative, customer-centric mindset. Travel quarterly for in-person meetings is expected.