Remote Tier 1 Service Desk Engineer | MSP IT Support

Element Technologies; Florida; Remote; USD 42,000 - 62,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to provide remote end-user support for clients nationwide. You will resolve technical issues quickly and ensure systems operate smoothly while assisting with new user setups.

Responsibilities include ticket management in ConnectWise PSA, accurate IT Glue documentation, and collaboration with the team to stay ahead of issues.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• MSP experience is preferred but not required.
• Certifications such as A+ or Network+ are preferred.

Responsibilities

• Assist users by quickly solving tech issues and keeping systems running smoothly.
• Provide support for client-specific applications and assist with new user setups.
• Manage tickets using ConnectWise PSA and maintain accurate documentation in IT Glue.
• Collaborate with your team and participate in meetings to stay aligned and informed.
• Interact with customers professionally and provide after-hours support as needed.

Skills

Customer service

Troubleshooting

End-user support

Remote support

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to provide remote end-user support for clients nationwide. You will resolve technical issues quickly and ensure systems operate smoothly while assisting with new user setups.

Responsibilities include ticket management in ConnectWise PSA, accurate IT Glue documentation, and collaboration with the team to stay ahead of issues.