Remote Tier 1 Service Desk Engineer for MSP IT Support

Element Technologies; Utah; Remote; USD 42,000 - 66,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt technical support for end users. You will manage tickets via ConnectWise PSA, document in IT Glue, and assist with new user setups while working remotely across the United States.

The role requires a two-year technical degree and 1–5 years of service desk experience; MSP exposure and credentials such as A+ or Network+ are preferred. Occasional in-person interviews may be local.

Qualifications

• Two-year technical degree and 1-5 years of service desk/support experience.
• MSP experience preferred but not required.
• Certifications (A+ or Network+ preferred).

Responsibilities

• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Provide daily customer interaction with a professional and positive attitude.
• Work from centralized Service Center or remotely to support client environments.
• Manage tickets using ConnectWise PSA and document in IT Glue.

Skills

End-user support

Remote support

Networking basics

Customer communication

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt technical support for end users. You will manage tickets via ConnectWise PSA, document in IT Glue, and assist with new user setups while working remotely across the United States.

The role requires a two-year technical degree and 1–5 years of service desk experience; MSP exposure and credentials such as A+ or Network+ are preferred. Occasional in-person interviews may be local.