Remote Inside Service Desk Engineer MSP IT Support

Element Technologies; Minnesota; Remoto; USD 50.000 - 65.000; Tempo pieno

Descrizione del lavoro

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt and effective technical support remotely. You will manage tickets via ConnectWise PSA, document in IT Glue, and assist with new user setups while collaborating with cross‑functional teams.

Ideal candidates have a two‑year technical degree and 1–5 years of service center experience, with basic networking knowledge and a willingness to travel for on‑site support as needed.

Competenze

• Two-year technical degree or equivalent
• 1–5 years of service desk/support experience
• Comfortable supporting end users in remote environments

Mansioni

• Provide desktop and application support to clients
• Operate via ConnectWise PSA with timely ticket updates
• Document procedures and maintain knowledge base in IT Glue
• Support client environments remotely and on-site as needed
• Collaborate with service teams to keep systems running smoothly
• Interact with customers professionally and maintain positive relationships

Conoscenze

Troubleshooting

Remote support

Customer service

Communication

Formazione

Associate degree

Strumenti

ConnectWise PSA

IT Glue

Descrizione del lavoro

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt and effective technical support remotely. You will manage tickets via ConnectWise PSA, document in IT Glue, and assist with new user setups while collaborating with cross‑functional teams.

Ideal candidates have a two‑year technical degree and 1–5 years of service center experience, with basic networking knowledge and a willingness to travel for on‑site support as needed.