Remote Tier 1 Service Desk Engineer | IT Support Pro

Element Technologies; Accident (AR); Remote; USD 42,000 - 62,000; Full time

Job summary

Element Technologies, a premier IT outsourcing firm, seeks a Tier 1 Service Desk Engineer (Inside Service Engineer) to remotely support client environments across the country. You'll manage tickets, assist with new user setups, and maintain IT Glue documentation while leveraging ConnectWise PSA for issue tracking.

The ideal candidate has a two-year technical degree and 1–5 years of service desk experience, with MSP exposure and certifications such as A+ or Network+ preferred.

Qualifications

• Two-year technical degree and 1–5 years of service desk experience.
• Comfort with basic networking concepts like firewalls and switches.
• Experience supporting end users in remote/service desk environments.

Responsibilities

• Assist users by quickly solving technical issues and keeping systems running smoothly.
• Provide support for client-specific applications and assist with new user setups.
• Manage tickets using ConnectWise PSA and maintain accurate IT Glue documentation.
• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Regularly interact with customers and participate in team meetings to stay aligned.

Skills

Help desk

End user support

Networking basics

Remote support

MSP experience

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies, a premier IT outsourcing firm, seeks a Tier 1 Service Desk Engineer (Inside Service Engineer) to remotely support client environments across the country. You'll manage tickets, assist with new user setups, and maintain IT Glue documentation while leveraging ConnectWise PSA for issue tracking.

The ideal candidate has a two-year technical degree and 1–5 years of service desk experience, with MSP exposure and certifications such as A+ or Network+ preferred.