Remote Tier 1 Service Desk Engineer | MSP IT Support

Element Technologies; Arkansas; Remote; USD 42,000 - 70,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to deliver prompt, effective technical support for clients. You will help users, support client-specific applications, and assist with new user setups.

The role is remote with nationwide coverage and requires 2-year technical degree and 1-5 years of service desk experience. You'll manage tickets in ConnectWise PSA, maintain documentation in IT Glue, and collaborate with a distributed team to keep systems

Qualifications

• 2-year technical degree or equivalent.
• 1-5 years of service desk/support experience preferred.
• Experience with MSP environments is a plus.
• Certifications like A+ or Network+ are desirable.

Responsibilities

• Provide end-user IT support in a fast-paced service desk environment.
• Manage and triage tickets using ConnectWise PSA.
• Document issue details, steps, and resolutions in IT Glue.
• Support desktops, virtual environments, and remote client sites.
• Collaborate with team to ensure timely, high-quality service.

Skills

Customer service

Remote support

Troubleshooting

Communication

Education

Associate degree in IT or related field

A+ certification

Network+ certification

Tools

ConnectWise PSA

IT Glue

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer (Inside Service Engineer) to deliver prompt, effective technical support for clients. You will help users, support client-specific applications, and assist with new user setups.

The role is remote with nationwide coverage and requires 2-year technical degree and 1-5 years of service desk experience. You'll manage tickets in ConnectWise PSA, maintain documentation in IT Glue, and collaborate with a distributed team to keep systems