Remote Tier-1 Service Desk Engineer | IT Support Pro

Element Technologies; Colorado; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Remote work

In-person interview

Equal opportunity employer

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt and effective technical support in a fast-paced, client-focused environment. Working remotely across the country, you’ll resolve printer issues, MFA challenges, password resets, and antivirus alerts while keeping users and systems running smoothly.

You’ll use ConnectWise PSA and IT Glue, collaborate with MSP teams, and grow your technical skills through ongoing learning and team meetings.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Experience with a Managed Service Provider (MSP) is preferred but not required.
• Certifications (A+ or Network+) preferred.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA/Manage, and N-able/N-central RMM.

Responsibilities

• Support desktops, virtual environments, and client environments from a centralized service center or remotely.
• Resolve printer issues, password resets, MFA, and antivirus alerts.
• Document work in ITGlue and ConnectWise PSA; prepare for client interactions.
• Participate in team meetings and maintain up-to-date knowledge.
• Provide daily customer interaction with a professional attitude.

Skills

Communication skills

Troubleshooting

Customer service

Remote support

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

Nilear

ConnectWise Manage

N-able/N-central

Active Directory

Entra ID/Azure AD

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt and effective technical support in a fast-paced, client-focused environment. Working remotely across the country, you’ll resolve printer issues, MFA challenges, password resets, and antivirus alerts while keeping users and systems running smoothly.

You’ll use ConnectWise PSA and IT Glue, collaborate with MSP teams, and grow your technical skills through ongoing learning and team meetings.