Remote Tier 1 IT Service Desk Engineer

Element Technologies; Arkansas City (KS); Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to join our remote team. You’ll help users by quickly solving tech issues—from printer problems and password resets to MFA, phishing verification, and antivirus alerts—while supporting client-specific applications and new user setups.

Work from anywhere in the United States, using ConnectWise PSA and IT Glue to document work, interact with customers daily, and collaborate with a fast-paced team to keep our clients’ systems secure and

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• MSP experience preferred but not required.
• A+ or Network+ certifications preferred.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA (ConnectWise Manage), and N-able/N-central RMM.
• Strong organizational, communication, and problem-solving skills.
• Professional demeanor and ability to work independently or in a team.
• Experience with NetDocuments is a plus.

Responsibilities

• Work from Element's centralized Service Center or remotely to support client environments
• Support desktops, virtual environments, and co-located systems in collaboration with service teams
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems
• Maintain detailed documentation using ITGlue and Connectwise PSA (Connectwise Manage)
• Provide daily customer interaction with a professional and positive attitude
• Attend team meetings and improve technical skills continuously
• Manage ticket resolution, follow-ups, and proactive reviews of client systems

Education

Two-year technical degree

Tools

Active Directory

Entra ID/Azure AD

IT Glue

Nilear

ConnectWise PSA

ConnectWise Manage

N-able/N-central RMM

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to join our remote team. You’ll help users by quickly solving tech issues—from printer problems and password resets to MFA, phishing verification, and antivirus alerts—while supporting client-specific applications and new user setups.

Work from anywhere in the United States, using ConnectWise PSA and IT Glue to document work, interact with customers daily, and collaborate with a fast-paced team to keep our clients’ systems secure and