Remote Tier 1 Service Desk Engineer

Element Technologies; Clifton (TX); Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to support clients remotely across the United States. You will handle printer issues, MFA, password resets, and antivirus alerts, while assisting with client-specific applications using ConnectWise PSA and IT Glue.

This role emphasizes strong communication, teamwork, and reliable service delivery. The position is remote with in-person interviews, and works Monday–Friday during PST/MDT hours.

Qualifications

• Two-year technical degree and service center experience are preferred.
• Certifications such as A+ or Network+ are advantageous.
• Familiarity with MSP environments and common IT tools is expected.

Responsibilities

• Support client environments from a central service center or remotely.
• Assist with desktops, virtual environments, and co-located systems.
• Maintain updated knowledge of computer systems and procedures.
• Document activity in ITGlue and ConnectWise PSA.
• Provide professional daily interaction with customers and teams.
• Attend team meetings and continually improve technical skills.
• Manage ticket resolution and proactive reviews of client systems.

Skills

Active Directory

Entra ID/Azure AD

IT Glue

ConnectWise PSA

N-able/N-central RMM

Strong organizational skills

Communication skills

Problem-solving skills

Professional demeanor

Education

Two-year technical degree

1-5 years of service center support experience

Certifications - A+ or Network+ preferred

Tools

ConnectWise PSA

IT Glue

N-able/N-central RMM

Nilear

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to support clients remotely across the United States. You will handle printer issues, MFA, password resets, and antivirus alerts, while assisting with client-specific applications using ConnectWise PSA and IT Glue.

This role emphasizes strong communication, teamwork, and reliable service delivery. The position is remote with in-person interviews, and works Monday–Friday during PST/MDT hours.